At Auzi Republic, we want you to love your purchase. However, if for any reason you are not satisfied with your garments, we offer a refund within 7 days of delivery. Please read the following policy carefully to understand our process and requirements for refunds.

Eligibility for Refunds

1. Return Period: You have 7 days from the date of delivery to initiate a return request. The return period starts from the day you receive your order.

2. Condition of Garments: Garments must be in their original condition, unworn, and with all tags and labels intact. Any item that shows signs of wear, damage, or missing tags may not be eligible for a refund.  (receipt or online order number - we might also be able to locate the information if the purchase was registered in your Auzi.Store account).

 3. Original Packaging: Garments must be returned in their original packaging, including any accessories, manuals, or other items that were included with the product.

Initiating a Return. Contact Us: To start the return process, please contact our customer support team at info@auzi.store and provide your order number and a brief explanation of the reason for the return.

2. Return Authorization: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number if your return is approved. This number is essential for processing your refund.

Shipping and Handling

1. Customer Responsibility: You are responsible for arranging and paying for the return shipping. We recommend using a trackable shipping service to ensure that the item reaches us safely.

2. Shipping Costs: Unfortunately, we are unable to refund the original shipping charges or cover the cost of return shipping. These costs will be your responsibility.

Processing Your Refund

1. Inspection: Once we receive your returned garment, we will inspect it to ensure it meets our return criteria.

2. Refund Timeframe: If your return is approved, we will initiate a refund to your original method of payment within 3 business days. after receiving product. Please allow additional time for your bank or credit card company to process the refund.

3. Refund Amount: The refund amount will be the purchase price of the garment, excluding any shipping fees.

Contact Information

If you have any questions or need assistance with your return, please do not hesitate to contact our customer support team at info@auzi.store
, We are here to help!